Privacy Policy – okbet1 Philippines

1. Introduction

okbet1 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with our online gaming platform. This Privacy Policy ("Policy") describes how okbet1 collects, uses, stores, shares, and protects personal information in connection with the services we provide to players in the Philippines.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC") of the Philippines.

By registering an account on okbet1, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

2. Who We Are – Data Controller

For the purposes of the Data Privacy Act of 2012, okbet1 acts as the Personal Information Controller in respect of the personal data it collects from players and website visitors. This means okbet1 determines the purposes and means by which your personal data is processed.

okbet1 operates as an online gaming and entertainment platform serving Filipino players. The Platform is designed to provide casino games, live dealer experiences, and sports betting services to eligible adults aged 21 years and above who are located in the Philippines.

For all privacy-related inquiries, requests, and complaints, you may contact our designated Data Protection Officer ("DPO") using the contact details provided in Section 16 of this Policy.

3. Personal Data We Collect

okbet1 collects the following categories of personal data from players and platform users:

okbet1 does not intentionally collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required by law or with your explicit consent.

4. How We Collect Your Data

okbet1 collects personal data through the following means:

• Direct Interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotions, you directly provide us with personal data.
• Automated Technologies: When you access the okbet1 Platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 10 for more details on our cookie practices.
• Third-Party Verification Providers: We may receive identity and address verification data from third-party KYC service providers engaged to assist with our regulatory compliance obligations.
• Payment Processors: When you make a deposit or withdrawal via GCash, Maya, or bank transfer, our payment processing partners may share transaction-related data with us for reconciliation and fraud prevention purposes.
• Regulatory Authorities: In certain circumstances, we may receive data from PAGCOR or other competent Philippine authorities in connection with our licensing and compliance obligations.

5. How We Use Your Personal Data

okbet1 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your okbet1 player account, including processing your registration and verifying your identity and age.
• Service Delivery: To provide you with access to our games, promotions, and platform features, and to process your deposits and withdrawals.
• Legal and Regulatory Compliance: To comply with our obligations under Philippine law, including the Anti-Money Laundering Act (RA 9160, as amended), the Data Privacy Act (RA 10173), and PAGCOR licensing requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the Platform and its users.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns and improve the performance, functionality, and user experience of the okbet1 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, okbet1 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your player account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML obligations, PAGCOR licensing conditions, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your privacy rights.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

okbet1 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML screening service providers engaged to assist with our regulatory compliance obligations.
• Game Content Providers: Licensed third-party game studios that supply live dealer and RNG game content to the Platform. These providers may process limited technical data necessary to deliver their services.
• IT and Cloud Service Providers: Technology partners who provide hosting, data storage, cybersecurity, and platform infrastructure services, subject to strict data processing agreements.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or court order.
• Professional Advisers: Lawyers, auditors, and accountants engaged by okbet1, subject to professional confidentiality obligations.

All third-party service providers engaged by okbet1 are required to process personal data only in accordance with our instructions and in compliance with the Data Privacy Act of 2012. We do not authorize any third party to use your personal data for their own independent purposes.

8. International Data Transfers

Some of okbet1's third-party service providers — including game content studios and cloud infrastructure providers — may be located outside the Philippines. Where personal data is transferred to recipients in other countries, okbet1 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses that impose data protection obligations equivalent to those required under Philippine law.
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.
• Where required, obtaining your explicit consent prior to any international transfer of your personal data.

okbet1 will not transfer your personal data internationally in a manner that circumvents your rights under the Data Privacy Act of 2012.

9. Data Retention

okbet1 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your active account relationship with okbet1, plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under Philippine law.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC and Verification Documents: Retained for the duration of the account relationship plus five (5) years following closure.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Technical and Usage Data: Retained for up to twelve (12) months, after which it is anonymized or deleted.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus one (1) year following opt-out, as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures.

10. Cookies & Tracking Technologies

okbet1 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without affecting core platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and game display options, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement. We use privacy-respecting analytics tools that do not share data with third-party advertisers.

okbet1 does not use third-party advertising or retargeting cookies. You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the Platform.

11. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by okbet1. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 16:

okbet1 will respond to all verified privacy rights requests within fifteen (15) business days of receipt. We may request proof of identity before processing your request to protect against unauthorized access to your data.

12. Children's Privacy

The okbet1 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the okbet1 Platform or provided us with personal data, please contact our Data Protection Officer immediately using the contact details in Section 16.

13. Security Measures

okbet1 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the okbet1 Platform is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal and financial data stored on our servers is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized okbet1 personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: okbet1 supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: The Platform undergoes regular security assessments and penetration testing by qualified cybersecurity professionals.
• Incident Response: okbet1 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act.

While okbet1 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorized access to your account.

14. Third-Party Links

The okbet1 Platform may contain links to third-party websites or services, such as payment processor portals. These third-party sites operate independently of okbet1 and are governed by their own privacy policies. okbet1 is not responsible for the privacy practices or content of any third-party website.

We encourage you to review the privacy policy of any third-party site you visit before providing any personal information. The inclusion of a link on the okbet1 Platform does not constitute an endorsement of the linked site or its privacy practices.

15. Updates to This Privacy Policy

okbet1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision will always be displayed at the top of this page.

When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the okbet1 Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Policy periodically to stay informed about how okbet1 protects your personal data.

16. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our designated Data Protection Officer:

• Data Protection Officer: okbet1 Privacy Team
• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 15 business days for privacy rights requests
• Support Hours: 24 hours a day, 7 days a week

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. For more information about your rights under the Data Privacy Act, visit the NPC's official resources.

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page.